Returns & Refunds

You have 30 days from the date of delivery to request a return — no restocking fees, no hassle. We want you to love your SlabPop.

Email us at support@10klakessoftware.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions and a shipping address.

• Item must be in its original packaging and undamaged.
• The customer is responsible for return shipping costs.
• Refunds are processed to your original payment method within 5–7 business days after we receive the returned item.

If your SlabPop arrives damaged or defective, contact us immediately at support@10klakessoftware.com. We'll cover return shipping and send a replacement at no cost.

Want to swap your SlabPop for a different finish? Contact us within the 30-day window and we'll help you exchange. The fastest route is typically to return your original item for a refund and place a new order.

• Items returned more than 30 days after delivery.
• Items not in original packaging or showing signs of use beyond normal inspection.